Job Description
Join our dynamic team at Global Customer Solutions! We're hosting a dedicated hiring event for weekend call center specialists in Jacksonville, FL. This is your opportunity to launch a rewarding career in customer service with competitive pay, flexible scheduling, and comprehensive training. Our state-of-the-art facility offers a supportive environment where your skills will thrive. Immediate openings available – no experience required!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows applications
- Flexibility to work Saturdays/Sundays (8-hour shifts)
- Positive attitude and problem-solving mindset
- Background check and drug screen required