Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're hiring immediately for on-site roles with competitive pay and benefits. This is your chance to launch a rewarding career in customer service with a company that values growth and development.
What We Offer:
- Immediate start date with paid training
- Comprehensive health benefits and 401(k)
- Career advancement opportunities
- Supportive team environment
Don't miss our exclusive hiring event – apply today to secure your spot!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product issues and process orders efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex problem-solving
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in cross-functional projects to improve service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure