Job Description
Join our award-winning team at CustomerConnect Solutions and launch your career in customer service! We're seeking motivated Weekend Shift Call Center Agents in Memphis, TN with no prior experience required. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. As a key member of our customer success team, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service—all while working flexible weekend schedules. Our commitment to your growth includes advancement opportunities, performance bonuses, and a positive team culture. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team environments
- Basic computer proficiency and typing accuracy
- Flexibility to work weekends and holidays
- Positive attitude with customer-first mindset
- Pass background check and drug screening