Job Description
Are you looking for a career that offers growth and stability? Apex Support Solutions is currently hiring Customer Service Representatives for our Night Shift team in Austin, Texas.
This is a Paid Training position designed to equip you with the essential skills needed to excel in a high-volume support environment. We provide comprehensive training and mentorship to help you succeed. Join us in a role that allows you to make a real difference for our clients while enjoying the quiet productivity of the night shift.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate product information and troubleshooting assistance to resolve technical issues.
- Maintain a professional, positive, and empathetic demeanor at all times.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Identify opportunities to improve the customer experience and process efficiency.
- Adhere to company scripts, policies, and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Basic computer skills and typing proficiency (35+ wpm).
- Excellent verbal and written communication skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving abilities and patience.
- No prior customer service experience required (paid training provided).
- Reliable internet connection and a quiet workspace.