Job Description
Join our award-winning team as a Weekend Call Center Representative in vibrant Atlanta! Global Communications Inc. offers competitive pay, flexible scheduling, and rapid career advancement opportunities. Perfect for students, parents, or professionals seeking weekend work with weekday availability. Our state-of-the-art downtown facility provides a supportive environment with comprehensive training and performance incentives.
Why Work With Us?
• Industry-leading compensation package
• Paid training and certification programs
• Health benefits (after 90 days)
• Employee recognition programs
• Convenient MARTA-accessible location
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing inquiries, technical issues, and service concerns
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions using Salesforce CRM system
- Collaborate with support teams for complex escalations
- Adhere to strict compliance and data security protocols
- Participate in weekly team huddles and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work Saturdays/Sundays (10am-6pm)
- Proficient in Windows OS and basic software
- Strong problem-solving and conflict resolution abilities
- Pass background check and drug screening
- Spanish bilingual candidates strongly encouraged