Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become the voice of our clients! We're seeking motivated professionals to deliver exceptional remote customer support from the comfort of your home office. This full-time opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic virtual environment. Perfect for tech-savvy individuals with strong communication skills who thrive in fast-paced settings.
Why Choose Us?
- Work remotely from anywhere in Virginia Beach or Florida
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls, emails, and chat inquiries
- Resolve customer issues using CRM tools and knowledge base
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve service quality
- Participate in weekly coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and CRM software
- Quiet home office with reliable internet
- Ability to work flexible shifts (including nights/weekends)
- Typing speed of 35+ WPM
- Positive attitude under pressure