Job Description
Join Charlotte's premier call center team with weekend shifts offering competitive pay and career growth! We're seeking energetic professionals to deliver exceptional customer experiences in a dynamic environment. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement. Our modern downtown facility provides a supportive atmosphere with performance bonuses and recognition programs. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible weekend availability (Sat/Sun shifts)
- Typing speed of 35+ WPM with 95% accuracy
- Proven problem-solving abilities under pressure