Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative in Mesa, Arizona! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. This role offers the perfect opportunity to launch your customer service career with industry-leading mentorship.
Our team thrives on creating positive client experiences through clear communication and problem-solving. If you're a motivated individual with strong interpersonal skills and a passion for helping others, we encourage you to apply.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in customer databases for quality tracking
- Collaborate with technical teams to escalate complex customer concerns
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for enhanced efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal/written communication and active listening abilities
- Ability to work evenings/weekends in a rotating schedule
- Positive attitude with demonstrated problem-solving aptitude
- Basic knowledge of CRM software (training provided)
- Must pass background check and drug screening