Job Description
Join ConnectServe Solutions for an exclusive hiring event targeting weekend call center professionals! We're seeking dynamic individuals to join our award-winning customer service team in Minneapolis and North Carolina. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Event Details:
- Date: Saturday, June 15th, 2024
- Time: 10:00 AM - 2:00 PM
- Location: 500 Nicollet Mall, Minneapolis, MN 55401
Bring your resume and be ready for on-the-spot interviews! Light refreshments provided.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries regarding billing, technical issues, and service features
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Saturday/Sunday)
- Proficient with Windows operating systems and CRM software
- Typing speed of 35+ WPM
- Positive attitude and resilience in high-volume environments