Job Description
Join our award-winning customer support team at Global Solutions Inc. as a Call Center Representative! We're hosting an exclusive hiring event for weekend shift positions in Boston. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for night owls seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Available Saturdays & Sundays (7am-3pm or 3pm-11pm)
- Basic computer proficiency