Job Description
Join Our Award-Winning Team in Austin, TX! ConnectCare Solutions is seeking dynamic Call Center Representatives for weekend shifts with immediate availability. We offer competitive pay, comprehensive training, and a vibrant team environment. If you're passionate about customer service and ready to start right away, apply today!
Why Work With Us?
- Weekly pay with direct deposit
- Health benefits and 401(k) matching
- Career advancement opportunities
- Modern downtown Austin facility
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products, services, and billing
- Document all interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Exceptional verbal communication skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Proficiency with Windows OS and CRM software
- Strong problem-solving and conflict resolution abilities