Job Description
Join our award-winning call center team in Virginia Beach and start your career immediately! We're seeking energetic Weekend Shift Representatives to deliver exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and a supportive environment where your skills make a real impact. No weekends off? No problem—this role focuses exclusively on Saturday/Sunday shifts with weekday training provided.
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries, billing issues, and technical support requests
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance and data security protocols
- Participate in ongoing product knowledge training
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 98% accuracy
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Weekend availability (Saturday/Sunday 8am-8pm)
- High school diploma or equivalent
- Positive attitude under pressure
- Basic troubleshooting abilities for technical issues