Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking passionate individuals for immediate full-time positions with comprehensive paid training. No prior experience required—just a dedication to excellence and a desire to grow with us. Enjoy competitive pay, benefits, and a supportive work environment in the heart of North Carolina's tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Must pass background check and drug screening