Job Description
Join our elite customer service team in Oklahoma City and transform weekend shifts into rewarding opportunities! CustomerFirst Solutions is hosting a dynamic hiring event for passionate individuals ready to deliver exceptional phone support. Enjoy competitive pay, flexible scheduling, and a vibrant team culture focused on growth and recognition. No experience required—comprehensive training provided. Elevate your career with industry-leading benefits and advancement paths. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues and improve processes
- Meet/exceed performance metrics including call quality and resolution rates
- Adhere to company protocols and compliance regulations (HIPAA/FERPA)
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening abilities
- Proficient in typing (40+ WPM) and navigating multiple software systems
- Strong problem-solving skills with attention to detail
- Ability to thrive in fast-paced, high-stress environments
- Weekend availability (Saturday/Sunday shifts required)
- Positive attitude and team-oriented mindset