Job Description
Join Houston's premier customer service team at our exclusive hiring event! Innovate Solutions Group is seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. No experience required – full training provided!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid time off & flexible scheduling
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex resolutions
- Identify upsell opportunities based on customer needs
- Adhere to SLA metrics and quality standards
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available for evening/weekend shifts
- Must pass background check and drug screen