Job Description
Join Our Award-Winning Team in Memphis! CustomerFirst Solutions is seeking dynamic Call Center Representatives for immediate weekend openings in our vibrant Memphis hub. Enjoy competitive pay, premium benefits, and a culture that values your growth. If you're ready to launch your customer service career with industry-leading training and flexible scheduling, apply today!
What We Offer:
- Industry-leading hourly wages + performance bonuses
- Comprehensive health/dental/vision plans
- Tuition reimbursement & career advancement paths
- Modern downtown Memphis workspace with free parking
- Immediate start – no waiting periods!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, billing, and technical support
- Document interactions in CRM systems with 100% accuracy
- Maintain performance metrics for call quality and resolution time
- Collaborate with team leads to improve customer satisfaction scores
- Participate in ongoing product training and process updates
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in typing (35+ WPM) and MS Office Suite
- Ability to navigate multiple software systems simultaneously
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Positive attitude under pressure with conflict resolution skills
- Passion for exceeding customer expectations