Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling and comprehensive paid training. Perfect for students, parents, or career-changers seeking work-life balance. Our vibrant downtown office offers modern amenities, competitive compensation, and growth opportunities into senior roles. Benefit from industry-leading onboarding and mentorship programs that equip you with advanced communication and problem-solving skills.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)