Job Description
Join Charlotte's fastest-growing tech support team as a Chat Support Specialist! We're seeking passionate communicators to deliver exceptional customer experiences through live chat channels. No prior experience required—our comprehensive paid training program equips you with all necessary skills to thrive in this rewarding career path. Enjoy competitive pay, flexible scheduling, and clear advancement opportunities while making a real impact in our community.
Why Join Us?
• 4-week paid training program ($18/hour during training)
• Full-time benefits package (health, dental, 401k)
• Modern downtown Charlotte office with free parking
• Career growth into senior support or team lead roles
Responsibilities
- Respond to customer inquiries via live chat with 95%+ accuracy
- Resolve technical issues for software/hardware products
- Document interactions using CRM systems (Salesforce training provided)
- Collaborate with Tier 2 support for complex escalations
- Maintain 99% chat response time under 30 seconds
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication and typing skills (60+ WPM)
- Customer service mindset with problem-solving aptitude
- Basic computer proficiency (Windows/Mac OS)
- Ability to work rotating shifts (including weekends)
- Charlotte residency required (local training/on-site)
- Pass background check and drug screening