Job Description
Start your customer service career with CustomerFirst Solutions! We're hiring enthusiastic Entry Level Call Center Representatives for our Columbus, OH location with comprehensive paid training. No experience needed - we'll equip you with all the skills to succeed in a dynamic support environment.
What You'll Gain:
- Full-time position with competitive hourly pay ($18-$22)
- 4-week paid training program covering systems, products, and soft skills
- Clear career path advancement opportunities
- Comprehensive benefits package (health/dental/vision after 90 days)
- Modern, collaborative workspace in downtown Columbus
If you're a motivated people-person ready to launch your professional journey, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Continuously develop product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- No prior call center experience necessary
- Passion for helping customers and teamwork
- Must pass background check and drug screening