Job Description
Join our dynamic team in Charlotte, NC as a Local Customer Service Representative and experience the convenience of weekly pay! We're hosting a hiring event for motivated individuals passionate about delivering exceptional customer experiences. At Premier Support Solutions, we value your growth and offer comprehensive training, career advancement opportunities, and a supportive work environment. Enjoy competitive compensation with weekly direct deposit, flexible scheduling, and a benefits package including health insurance and retirement plans. Our state-of-the-art facility in Uptown Charlotte provides a modern workspace with collaborative teams and recognition programs. Apply today to start your rewarding career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM tools and company protocols
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to escalate complex issues and maintain service standards
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail environment
- Strong communication skills with clear articulation and active listening abilities
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment with attention to detail
- Positive attitude and resilience in handling challenging customer interactions
- Must be available to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (if required for occasional off-site duties)