Job Description
Join TechConnect Solutions' award-winning customer support team as an immediate-hire Chat Support Agent in San Francisco! We're seeking passionate communicators to deliver exceptional service through live chat for our cutting-edge tech clients. Enjoy flexible scheduling, comprehensive training, and a collaborative startup environment. This is your chance to launch a fulfilling career in customer service with immediate start and growth opportunities.
Responsibilities
- Respond to customer inquiries via live chat with exceptional speed and accuracy
- Resolve technical issues and provide product guidance for enterprise clients
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet KPIs including response time (under 30s) and CSAT scores
- Participate in daily team meetings and training sessions
- Identify trends for product improvement and feedback
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication and empathy skills
- Ability to multitask in high-volume environments
- Must reside in San Francisco Bay Area
- Immediate availability to start