Job Description
Join our award-winning customer service team in sunny Virginia Beach! We're seeking passionate individuals to deliver exceptional support while enjoying industry-leading benefits. Daily pay means you get your earnings instantly after each shift – no more waiting for payday! Plus, we provide comprehensive paid training to ensure your success from day one. This full-time position offers competitive compensation, flexible scheduling, and a supportive team environment. Apply today to start your rewarding career with a company that values your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, order discrepancies, and product concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores, handle times, and resolution rates
- Collaborate with support teams to escalate complex technical or billing issues
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience in call center or retail environment
- Proficient in CRM software (Salesforce experience highly valued)
- Typing speed of 40+ WPM with excellent written communication skills
- Ability to multitask in fast-paced setting while maintaining composure
- Reliable transportation to our Virginia Beach headquarters
- Must pass background check and drug screening