Job Description
Join our dynamic team at ConnectPro Solutions and revolutionize your work-life balance with daily pay opportunities! We're hosting an exclusive hiring event for passionate Chat Support Agents in Indianapolis, IN. As a key customer touchpoint, you'll deliver exceptional digital experiences through real-time chat while enjoying flexible schedules and immediate compensation. No weekend shifts or late nights—just rewarding part-time work with industry-leading benefits including health coverage and professional development stipends. Be part of a company that values your time and talent!
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response time
- Maintain 95% customer satisfaction rating through personalized solutions
- Document all interactions using Zendesk with precise details and resolution codes
- Collaborate with Tier 2 agents for complex technical escalations
- Participate in bi-weekly product knowledge workshops
- Meet daily KPIs for resolution rate (85%) and first-contact resolution
- Identify process improvement opportunities through weekly feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (chat support a plus)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM tools (Zendesk/Salesforce)
- Exceptional written communication skills in English
- Ability to multitask across 3-4 concurrent chats
- Reliable internet connection and quiet home office setup
- Available for rotating weekend shifts (1 weekend/month)