Job Description
Launch Your Career in Customer Service! Join our dynamic team at Customer Connect Solutions for our exclusive Oakland hiring event. We're seeking motivated individuals no experience required to become Call Center Representatives. Enjoy competitive pay, comprehensive training, and career growth opportunities in a supportive environment.
Why Choose Us?
• Industry-leading compensation ($18-$24/hr)
• Paid training program
• Health benefits & 401(k)
• Modern downtown Oakland workspace
• Clear advancement path to team lead/supervisor roles
Hiring Event Details:
Date: October 28, 2023
Time: 9:00 AM - 4:00 PM
Location: 555 Broadway Plaza, Oakland, CA 94607
Bring your ID and be ready for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Upsell products/services during customer interactions
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in weekly coaching sessions
- Collaborate with team to improve service quality
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Oakland
- Flexible availability (including weekends)
- Background check clearance required