Job Description
We're seeking dynamic Chat Support Agents to join our award-winning team in Dallas and New York! This immediate hire opportunity includes comprehensive paid training – no experience required! As a key frontline representative, you'll resolve customer inquiries via live chat, troubleshoot technical issues, and deliver exceptional digital experiences.
Why Join Us?
- Competitive hourly pay + performance bonuses
- 100% paid training (2 weeks)
- Flexible scheduling options
- Career advancement pathways
- Modern remote/hybrid work environment
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Meet/exceed CSAT and resolution KPIs
- Continuously update product knowledge through training modules
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Type 50+ WPM with 98% accuracy
- Proficient in multitasking and time management
- Basic technical troubleshooting aptitude
- Empathetic customer service mindset
- Reliable high-speed internet connection
- Ability to work flexible hours (including weekends)