Job Description
Join ConnectServe Solutions as a Customer Service Representative and make an immediate impact! We're hiring talented professionals for remote, in-office (Chicago, IL), and hybrid roles across New York. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth.
As a key member of our client success team, you'll deliver exceptional service to diverse customers while building lasting relationships. This is a fantastic opportunity to launch or advance your career in customer service with a company that values your contribution.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and warranty claims while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case histories in CRM systems
- Identify upsell opportunities to enhance customer experience and company revenue
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently while collaborating effectively in teams
- Reliable internet connection and quiet home office setup for remote roles
- Flexibility to work rotating shifts including weekends as needed