Job Description
Join Our Dynamic Team as an Immediate Hire Chat Support Agent!
Are you a tech-savvy communicator ready to launch your career? TechConnect Solutions is seeking exceptional Chat Support Agents to join our Atlanta-based team immediately. This contract position offers competitive pay, flexible hours, and the opportunity to work with cutting-edge technology while delivering exceptional customer experiences.
Why Join Us?
• Competitive hourly rate with performance bonuses
• Immediate start date – no waiting periods
• Comprehensive training and career growth opportunities
• Collaborative, fast-paced environment
• Remote-friendly with Atlanta-based team integration
Responsibilities
- Deliver real-time technical support via live chat for software products
- Resolve customer inquiries with empathy and efficiency
- Document interactions and update ticket systems accurately
- Collaborate with engineering teams to escalate complex issues
- Adhere to SLA targets and maintain high CSAT scores
- Continuously expand product knowledge through training modules
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer support experience
- Exceptional written communication skills (40+ WPM typing)
- Proficiency with CRM tools (Zendesk, Salesforce, etc.)
- Strong problem-solving and multitasking abilities
- Comfortable with remote collaboration tools (Slack, Zoom)
- Available for immediate start and flexible scheduling
- Basic technical troubleshooting knowledge