Job Description
Join our dynamic team at TechSupport Solutions as an immediate-hire Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This is your chance to launch a rewarding career in one of Houston's fastest-growing tech hubs with competitive pay and comprehensive benefits. Immediate start dates available!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of support interactions
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for premium services
- Adhere to strict SLA response time standards
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent typing skills (50+ WPM)
- Proficient in CRM software (Zendesk preferred)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Professional written communication skills
- Must pass background check and drug screening