Job Description
Join our dynamic team at ConnectCare Solutions for weekend call center positions in Charlotte, NC! We're hosting an exclusive hiring event to fill multiple roles offering competitive pay, flexible scheduling, and growth opportunities. Perfect for students, career changers, or those seeking supplemental income.
Why Choose Us?
- Premium training and certification programs
- Health benefits for part-time employees (after 90 days)
- Performance-based quarterly bonuses
- Referral incentives ($500 per successful hire)
- Modern, tech-equipped workspace in Uptown Charlotte
Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical support, and service issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve customer satisfaction
- Participate in ongoing training and process updates
- Adhere to HIPAA and company compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient with Windows OS and cloud-based tools
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends (Sat/Sun) with rotating shifts
- Passion for helping customers in high-pressure situations