Job Description
Join Our Elite Chat Support Team in Houston! We're seeking passionate Chat Support Agents to deliver exceptional customer experiences through real-time digital channels. This is an immediate hire opportunity with rapid onboarding and competitive benefits.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships—all while working in our modern Houston office. We provide comprehensive training and career growth pathways for top performers.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions and maintain detailed case records in CRM system
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and resolution metrics
- Participate in continuous training on products and processes
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience, chat support preferred
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in CRM software and chat platforms
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environment
- Flexible availability including weekends/evenings
- Must pass background check and drug screening