Job Description
Join our dynamic team at ConnectCare Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals seeking to start their career in customer service – no prior experience needed! This full-time role offers comprehensive training, competitive pay, and growth opportunities within our supportive environment. Perfect for recent graduates, career changers, or anyone looking to build foundational skills in a fast-paced setting. Our New York headquarters is easily accessible by public transit, and we offer a collaborative culture focused on employee development. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer service database
- Collaborate with team members to ensure consistent service delivery
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team initiatives for improving customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Reliable internet connection for hybrid work components
- Positive attitude and ability to remain calm under pressure
- Availability to work flexible shifts including evenings/weekends
- Valid government-issued ID for onboarding verification