Job Description
Join our award-winning support team and launch your career in customer service! We're seeking motivated Chat Support Agents for immediate full-time positions in Dallas and New York. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. No prior experience required – we provide all the tools you need to succeed. Our commitment to employee growth and advancement opportunities makes us an employer of choice in the tech support industry.
Why join us?
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores and response time standards
- Participate in ongoing training to enhance product knowledge
- Identify trends in customer feedback to improve service quality
- Adhere to company protocols and data security policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing skills (40+ WPM)
- Customer service mindset with empathy and patience
- Must be available for flexible shifts (including weekends)
- Authorization to work in the United States
- Background check required upon offer