Job Description
Launch your career in customer service with our comprehensive paid training program! CustomerFirst Solutions is seeking motivated individuals to join our award-winning support team in Oakland. No prior experience required—we’ll equip you with the skills to succeed through our 4-week paid training curriculum. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Full-time positions include health insurance, retirement plans, and growth opportunities into senior roles. Join us in delivering exceptional customer experiences while building a stable future.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components
- Flexibility to work evenings/weekends during peak seasons
- Passion for helping others and learning new technologies