Job Description
Join our elite support team as a Chat Support Agent in Houston! We're seeking dynamic communicators to deliver exceptional customer experiences through live chat channels. This immediate hire position offers competitive compensation, flexible scheduling, and rapid career growth opportunities. Perfect for tech-savvy individuals who thrive in fast-paced digital environments!
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time
- Document all interactions using Zendesk CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Maintain 95% customer satisfaction score
- Train new agents on chat protocols and product knowledge
- Identify process improvement opportunities
- Adhere to PCI compliance standards
Qualifications
- 2+ years customer service experience
- Proficient in typing 60+ WPM
- Experience with Zendesk or Freshdesk
- Strong written communication skills
- Available for flexible shifts including weekends
- High school diploma or equivalent
- Basic technical troubleshooting knowledge