Job Description
Join ClientFirst Solutions' dynamic night shift team and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to handle inbound/outbound calls, resolve inquiries, and deliver exceptional experiences. This immediate-start opportunity offers competitive pay, comprehensive benefits, and growth potential in a fast-paced environment. If you thrive in nocturnal settings and excel at problem-solving, apply now to join our award-winning support team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (call time, resolution rates)
- Identify upsell opportunities for premium services
- Maintain detailed knowledge of product offerings
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work overnight shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- Proficient in Microsoft Office suite