Job Description
Join our dynamic team as an immediate-hire Chat Support Agent in Houston, TX! We're seeking energetic communicators to deliver exceptional customer experiences through live chat. This full-time role offers competitive pay, flexible scheduling, and rapid onboarding. If you thrive in fast-paced environments and enjoy helping others, apply today to start your career with us immediately!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions using knowledge bases
- Document interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction scores
- Participate in weekly product training sessions
- Meet daily chat volume targets of 40+ interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in Zendesk/Salesforce CRM platforms
- Ability to multitask across 3-5 chat windows
- Strong problem-solving and conflict resolution skills
- Flexible availability including weekends/holidays
- Must pass background check and drug screening