Job Description
Join ConnectSphere Solutions as a Chat Support Agent and become the frontline hero for our tech-savvy clients! We're seeking empathetic communicators to deliver exceptional service via live chat. Enjoy competitive pay, flexible scheduling, and comprehensive training. Immediate start available for qualified candidates in Los Angeles. Grow your career while making a real impact!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities for premium services
- Participate in ongoing product knowledge training
Qualifications
- 1+ years customer service experience (chat preferred)
- 60+ WPM typing speed with 95% accuracy
- Proficiency in Zendesk/Intercom or similar platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required