Job Description
Join our award-winning customer support team as a Chat Support Agent in Dallas, TX! We're hiring immediately with paid training and career growth opportunities. Perfect for tech-savvy communicators who thrive in fast-paced digital environments.
Why Join Us? • Competitive hourly pay + bonuses • Comprehensive 2-week paid training • Flexible hybrid schedule • Health/dental benefits • Opportunities for advancement to senior roles
Our platform handles 500K+ monthly customer interactions across retail, SaaS, and e-commerce sectors. Become part of our 95% customer satisfaction-rated team!
Responsibilities
- Resolve customer inquiries via live chat within 90-second response SLA
- Multi-task across 3-5 concurrent chat sessions while maintaining accuracy
- Document interactions in Zendesk with detailed resolution notes
- Collaborate with Tier-2 support for complex technical escalations
- Participate in weekly training sessions on new products/processes
- Maintain 95% CSAT score and <5% error rate in quality audits
Qualifications
- High school diploma (college degree preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Experience with Zendesk/Intercom or similar CRM platforms
- Ability to work rotating shifts (including weekends)
- Proficient in Windows OS and troubleshooting basics
- Spanish bilingual certification a plus
- Pass background/drug screening upon offer