Job Description
Join our award-winning customer service team in Houston! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay ($18-$24/hr), comprehensive benefits, and a dynamic team environment. Night shift positions offer unique advantages including shift differentials and quieter work conditions. Immediate start available for qualified candidates who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical support teams for complex escalations
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
- Support weekend rotational coverage as needed
Qualifications
- 1+ years customer service experience required
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Experience with Salesforce or Zendesk a plus
- Flexible schedule availability including weekends