Job Description
Join our award-winning support team as a Local Chat Support Agent in Denver! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. No experience? No problem! Our paid training program equips you with industry-leading tools and techniques.
Enjoy immediate hire opportunities with competitive pay, flexible scheduling, and career advancement paths. Work remotely with occasional in-person collaboration in our Denver hub. Become part of a culture that values innovation and customer-centricity!
Responsibilities
- Resolve technical inquiries via real-time chat with speed and accuracy
- Document customer interactions and troubleshoot software/hardware issues
- Collaborate with tier-2 support for complex escalations
- Maintain high CSAT scores and response-time benchmarks
- Contribute to knowledge base improvements and training materials
- Adapt to evolving product updates and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy and multitasking ability
- Proficiency with CRM tools (Zendesk/Salesforce experience a plus)
- Exceptional written communication and empathy skills
- Ability to work flexible shifts including weekends
- U.S. residency and reliable internet connection
- Pass background check and drug screening