Job Description
Join our dynamic team as a Chat Support Agent in Austin and make an immediate impact! We're urgently seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. This contract position offers rapid onboarding and the opportunity to work with cutting-edge technology while supporting diverse clients across industries. If you thrive in fast-paced environments and excel at resolving inquiries efficiently, this is your moment to shine!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 2-minute response SLA
- Utilize CRM tools to document interactions, track issues, and maintain accurate case histories
- Collaborate with technical teams to troubleshoot complex product/service issues
- Identify upsell opportunities and cross-reference solutions with product knowledge base
- Maintain positive sentiment scores through empathetic communication and problem resolution
- Participate in weekly performance reviews and skills enhancement training
Qualifications
- Minimum 1 year customer support experience with live chat platforms
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM systems
- Exceptional written communication skills with neutral American English
- Ability to multitask across 3-4 concurrent chat windows
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible scheduling including weekends