Job Description
Join our award-winning team in Wichita as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued local clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture centered on growth and recognition. Immediate start available for qualified candidates ready to make a difference in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced setting
- Strong attention to detail and organizational abilities
- Must pass background check and drug screening