Job Description
Join our award-winning customer care team as a Chat Support Agent and become the digital face of our brand! We're seeking tech-savvy communicators to deliver exceptional support through live chat channels. This is your chance to launch a rewarding career in Florida's growing tech sector with immediate onboarding. Enjoy competitive pay, comprehensive benefits, and a flexible hybrid work model that balances office collaboration with remote comfort.
Responsibilities
- Deliver real-time support via live chat, resolving customer inquiries within 90-second response time SLAs
- Master our proprietary CRM and knowledge base to provide accurate product/service solutions
- Collaborate with technical teams to troubleshoot complex issues and escalate when necessary
- Maintain detailed documentation of interactions and track performance metrics
- Proactively identify upsell opportunities and contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 6 months customer service experience in digital channels
- Exceptional typing skills (50+ WPM) with strong written communication abilities
- Proficiency in Windows OS and standard productivity software
- Ability to multitask across 3-5 simultaneous chat conversations
- Florida residency required for local onboarding support