Job Description
Join our award-winning team as a Customer Service Representative and enjoy the stability of weekly pay! We're hosting a hiring event for motivated individuals who thrive in fast-paced environments. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our Philadelphia headquarters. Perfect for career changers and experienced professionals alike.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and update account information accurately
- Collaborate with technical teams to resolve complex issues
- Maintain detailed records in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site hiring event