Job Description
Join our award-winning customer support team as a Chat Support Agent in San Antonio! We're seeking tech-savvy communicators to provide exceptional service through live chat channels. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a fast-paced digital environment. Night shift positions offer premium pay rates and flexible scheduling to fit your lifestyle.
What We Offer:
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement programs
- Remote work options after training period
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <95% response time
- Resolve technical issues for SaaS products using remote diagnostic tools
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 98% customer satisfaction score through empathetic communication
- Participate in weekly product knowledge sessions
Qualifications
- Minimum 1 year customer service experience
- 70+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Salesforce chat platforms
- Ability to multitask across 3+ concurrent chats
- Strong problem-solving skills with technical aptitude
- Must be available for 11 PM - 7 AM CST shifts
- High school diploma or equivalent required