Job Description
Join our award-winning customer experience team in Columbus, OH as a Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional digital support to our global clients. No prior experience required – we provide comprehensive paid training to launch your career in tech support. Enjoy a modern downtown office, flexible scheduling options, and clear advancement paths into specialized roles. If you thrive in fast-paced digital environments and love helping customers, this is your perfect entry point into the tech industry!
Responsibilities
- Resolve customer inquiries via real-time chat support with empathy and efficiency
- Master our proprietary CRM and ticketing systems during paid training period
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain detailed documentation of customer interactions and resolutions
- Identify opportunities to improve customer experience workflows
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous training to expand product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and internet navigation skills
- Strong problem-solving abilities with customer-first mindset
- Reliable transportation to downtown Columbus office
- Passion for technology and customer service excellence