Job Description
Join our elite chat support team and launch your tech career with comprehensive paid training! We're seeking motivated individuals in Jacksonville to deliver exceptional customer experiences through digital channels. Enjoy weekly pay, flexible scheduling options, and clear advancement pathways. No prior experience required – we invest in your growth with 4 weeks of hands-on training covering CRM systems, communication protocols, and troubleshooting techniques. Our modern downtown office offers collaborative workspaces and competitive benefits including health insurance and retirement plans.
At Nexus Support Solutions, we believe in nurturing talent. Our graduates consistently achieve 95%+ customer satisfaction scores and receive priority promotions to senior roles. You'll work with Fortune 500 clients across e-commerce, SaaS, and fintech sectors while developing transferable skills in problem-solving, digital communication, and conflict resolution.
Responsibilities
- Resolve customer inquiries via live chat, email, and messaging platforms with <90-second response times
- Maintain detailed case documentation in Salesforce CRM systems
- Collaborate with technical teams to resolve complex product issues
- Proactively upsell solutions based on customer needs analysis
- Participate in daily performance reviews and skill-building workshops
- Adhere to SLA metrics and quality assurance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Experience with digital communication tools (Slack, Teams, Zendesk)
- Ability to multitask across 3-4 concurrent chat sessions
- Customer service mindset with patience and empathy
- Basic technical troubleshooting aptitude
- Reliable transportation to downtown Jacksonville office
- Flexible availability including evening/weekend shifts