Job Description
Join Phoenix Connect Solutions and kickstart your career in our award-winning call center! We're seeking passionate individuals for immediate hire as Work From Home Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while serving diverse clients across the US. No experience necessary - we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions in CRM systems with precision
- Meet performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Reliable high-speed internet and dedicated workspace
- Ability to work independently in a remote environment
- Basic computer proficiency with Windows OS
- Flexibility to work evenings/weekends as needed