Job Description
Join our award-winning customer experience team as a Chat Support Agent in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional real-time support to global clients. This contract position offers immediate start, flexible scheduling, and comprehensive training. Work in our modern downtown hub with competitive pay and growth opportunities into specialist or team lead roles.
Responsibilities
- Provide instant, empathetic support via live chat for product inquiries and technical troubleshooting
- Resolve customer issues efficiently while maintaining high CSAT scores
- Collaborate with technical teams to escalate complex cases
- Document interactions accurately in CRM systems
- Contribute to knowledge base improvements and training materials
- Monitor chat queues during assigned shifts with 95% availability
- Participate in weekly performance reviews and skill development
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- High school diploma or equivalent; college degree preferred
- Reliable internet and quiet home office setup for remote options
- Philadelphia residency required for on-site positions