Job Description
Join our dynamic team as a Chat Support Agent and become the voice of our brand! We're urgently hiring remote professionals in Fort Worth to deliver exceptional customer experiences through live chat. This is your opportunity to work with cutting-edge technology while enjoying the flexibility of remote work. TechConnect Solutions offers competitive compensation, comprehensive training, and a supportive virtual environment designed for career growth. If you're passionate about problem-solving and thrive in fast-paced digital interactions, apply today!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to SLA metrics for response time and resolution rates
- Continuously improve product knowledge through training modules
- Participate in team meetings for performance feedback and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat/email
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (Zendesk/Salesforce)
- Strong multitasking abilities in digital environments
- Reliable high-speed internet and quiet home office setup
- Available for flexible hours including weekends
- US work authorization and Texas residency required